
Two years ago, I had to travel from Philadelphia to Atlanta. As I waited to get through airport security, two Transportation Security Administration (TSA) agents stood in front of me. They had just relieved two other agents and were having a deep, animated conversation. It took me a minute, but I figured out easily enough the gist of their conversation.
They were sparring over who was better: All Time Great Basketball Players Lebron James or Michael Jordan. (For the record, I fall in the Jordan camp, but neither of the two TSA workers asked me.)
The line behind me was growing in length. I had gotten to the airport two hours early. I knew I had plenty of time before my plane was scheduled to board. I still felt bad for the rest of travelers. I coughed to try to get the TSA agent’s attention. I considered asking if something was wrong. Finally after several minutes, the agent closest to me motioned for me to enter the scanner.
I struggled to hear her over the commotion. She instructed me to place my feet on the yellow footprints. Then, she told me to lift my arms up in the air. I did what she said. When the machine made a pass, I started to exit the scanner.
Holding up others
Since I was a kid, I’ve had mild nerve damage in my left ear, resulting in hearing loss. I generally manage fine, but it can be challenging to hear in loud situations. So of course, I didn’t hear the TSA agent say that the machine was making another pass.
When she saw that I missed her directions, she came running up to me and scolded me for moving. “Sir, you’re holding up the line. You need to re-enter and start again.” She seemed rather irritated. For a second, I thought she was going to prevent me from flying.
I considered asking why she cared now about keeping the line moving. She didn’t seem to care all that much earlier, but I knew that would just slow things down. Nonetheless, I followed her instructions. The scan went again and I was soon on my way.
The TSA has an important job. It screens passengers and their luggage. TSA agents play a critical role in protecting the public from potential threats. It’s a tough, thankless job.

Lessons from mom
Still, every time I travel and come into contact with TSA, I can’t help but recall a lesson my mother taught me growing up. I had to be about seven or eight and we were baking in our kitchen. I stood on a stool and played with the flour on the counter. My mother got it out of me that I was having problems with my teacher. I wanted my mom to instantly take my side of things. Instead, she told me that “you can catch more flies with honey than with vinegar.”
I looked up at her and questioned the point of her comment. A few years later, actor Gary Coleman on the TV Show Different Strokes would make a mint saying exactly what was on my mind: “Whatcha talkin bout Willis?” Coleman said it anytime his brother on the show said something that he didn’t like.
In that same vein, I asked, “Whatcha talking about mom? Flies? Honey? What’s that got to do with me?”
Of course, she was explaining that being kind and pleasant to others makes it easier to get what you want. She told me that aggressive and demanding behavior never helped anyone. She sprayed me with flour and told me that I should think about how I treat others. If I treated them with kindness, maybe they would return the kindness.
There’s a lot of different ways of offering that message:
- “You get more bees with honey.”
- “You get more with a carrot than a stick.”
- “Being kind is more effective than being mean.”
- “Kindness goes a long way.”
- “Sugar is sweeter than salt.”

A different approach
I like to think of the expressions as questioning how we want the world to be. Do we want a world of Sylvester Stallone Rambo’s blasting away hell-or-high-water? Or do we want a world of Betty White grandmotherly types making us laugh and smile?
Sure enough on my return flight, I saw firsthand how someone “skilled with honey” handled a difficult situation. When I went through security this time, the TSA agent must have noticed the exhausted look on my face. She pointed to my Penn State University sweatshirt. And then she said that she grew up outside of Columbus, Ohio, rooting for the Ohio State University. She told me that when the football season came around in the fall, OSU was going to clobber Penn State. She laughed though when she said it and I couldn’t help but laugh back.
Her tactics were different, but they worked. Since we were engaged in a conversation, I listened intently and followed her directions to a T. And you know what, I was in and out of airport security faster than any other time I’ve traveled.
Yes, I find it amazing, but honey really does work. It’s the perfect cure-all. When’s a time that being pleasant and kind has helped you through a challenging situation? Let us know in the comments.
. . . . . . . . .
Check out my blog at www.writingfromtheheartwithbrian.com. I have a companion piece today, Lessons from Mom, where I share a few of the other simple lessons I’ve learned from my mom. Be sure to follow me on Instagram at @writingfromtheheartwithbrian.
Thanks for reading.
Glad it worked, Brian. My mom had a different attitude. She sometimes said, “People say I’m kind, but what I want to know is, what kind?”
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Hmm, an interesting homograph – words that are spelled the same but have different meanings. Ha, ha.
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I love this, Brian! I’m Team Honey all the way. After all, isn’t that we all stick together? 🙂 Bullies get a lot of attention while those who kindly elicit cooperation get things done! Beautiful post!
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Oh I like that thought. Bullies get the attention. Kind hearted people get things done. It’s so true. I try to be nice any way. Thanks so much for your comment.
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I love your TSA stories AND your memories of your mom! My mom taught me that same lesson and also to be kind to animals. I mention that because I think when we raise children to be kind to animals they automatically transfer that kindness to people.
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Yes, I’ve always followed the advice that if my dog likes you, I automatically like you too. And if my dog is wary of you, I’m at least cautious too. Ha, ha. It’s always served me well.
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My mother used to say this same thing to me. Being a snarky kid I wondered why I’d want to have flies like me in the first place. The premise of that advice seemed flawed to me. 😁
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Oh, it’s flawed alright. Ha, ha. Flies? Of course, my mother never explained that one. Ha, Ha.
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So many lessons rolled into one post, Brian. I agree…a little sweetness always helps and interestingly (for me) a side order of self-deprecating honesty. I’ve found that owning my stress, ignorance, anxiety in tough situations can (sometimes) spark a little compassion. Oof! 😜💕😜
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I completely agree Vicki. When you show you’re trying to do the right thing, I think most times that goes a long way. It didn’t work for me with the trip to Atlanta, but worked on the way home!!!
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Lol…good point! 🥰😉🥰
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When people are mean and rude, they need to be shown kindness and patience. When they can’t manipulate your emotions, it’s revenge sweeter than honey. It’s also the right thing to do! 🙂
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Oh, that’s the advice my mom used to give me Nancy. I was always frustrated that I had to be nice to . . . everyone. As a kid, it made no sense to me. You’re mean to me, then I’m going to be mean back. Ha, ha. I’ve gotten better as an adult, but I still have my moments. Ha, ha.
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You reflect your mom’s values very well. It comes through on the podcasts and your posts. 🙂
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Ha, ha, oh, I’m not sure about that Nancy. I have my issues — lots of them — but it’s very kind of you to say. Ha, ha.
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Your mom was 100% correct. It’s amazing what a few kind words can do to improve a situation.
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I’m surprised sometimes the patience she must have had with me. Ha, ha.
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wonderful post, and I’m all in for team Betty white here!
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Go Team Betty! I’m with you Beth. Much prefer that way of working. Ha, ha.
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The honey and Betty White approach always works best and your mom imparted wise advice with you. It’s not always easy and vinegar is often the tempting approach but honey always work best. 🙏
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Oh but I so want to reach for the vinegar some times Ab! Ha ha
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I thought of you and your post this morning. I had to get bloodwork done at the lab and the lady at registration was so cranky with everyone. So I poured on the honey and guess what, she was lovely to me! 😂
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I’m Team Betty all the way. I realize that TSA agents have a challenging job, but traveling is stressful for many of us. Those workers who are professional and kind are going to find that people will be more cooperative when you treat others with respect.
By the way, I’m also in the Jordan camp, though I appreciate the skill of James and Jordan. We sports fans should just appreciate athlete’s individual talents, but we seem to have this obsessive need to say who is best.
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Go Team Betty! Go Team Jordan! Ha ha. Exactly what you said Pete! Full agreement. 😎😎😎
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You mom is right, as you discovered. Unfortunately, in the heat of the moment I sometimes forget and come out guns blazing which is usually counter productive.
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Oh I come out guns blazing too Roberta. And it usually backfires on me! 🤦🏼♂️🤦🏼♂️🤦🏼♂️😎😎
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🦋💞
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I agree Brian- the honey approach is much better. It’s interesting to watch people in public when things go wrong and to see who gets help and who doesn’t.
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I think it says a lot about a person. Do they attack? Do they reach for the vinegar? Or do they respond with kindness?
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Your mom was right, Brian. But it takes incredible self-restraint to stay kind in our crazy world.
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Oh, I’m horrible about waiting and being patient Michelle. Ha, ha, but yes, she was right. I try to learn from her and take it one day at a time. Ha, ha.
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I appreciate that saying and have used it myself on more than one occasion. I have to say though, I bought a vinegar-based fruit fly trap last summer that worked like a charm.
I’m probably being too literal here.
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Moms seem to know best most of the time but then again sometimes we just cant help ourselves. lol 😆
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I think we probably said “whatcha talking about Willis just how we remember him saying it. LOLOLOL
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Bravo to mom…always! 👏🏼 Yep Willis, I know whatcha talkin’ ’bout! I mean Brian. Trust me I’ve heard that honey story too since I was a little too vocal when something or someone rubbed me the wrong way growing up. 😲😝😜 I use the honey method, but at times I may need to rub a little salt in the wound! 🤣😱😂
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Moms know best, and honey works best.
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Our mother’s must have grown up during the same time period – “You can catch more flies with honey than with vinegar.”!!! Yup, heard it all the time as a kid, and I use it today! 💖
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